APM Customer Service

The power of customer reviews

Cars are expensive. Everything from the initial price tag to filling the gas tank to maintenance and repairs and body work comes with a hefty bill at the end. Which
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Winning Over A Tough Customer

There’s more to this topic than just winning over tough customers, because the same things we do to help the ­individual tough customers are the things we can do to
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Creating a Successful Shop Culture

Ratchet + Wrench tells the story of Keller Bros. — how one of America’s most efficient shops built a winning culture through systems, processes and numbers. View “Creating a Successful
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