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HOW SHOPS CAN USE AI TO IMPROVE CUSTOMER COMMUNICATION

AUTO PROFIT MASTERS FOUNDERS EVOLVE REPAIR SHOP INDUSTRY WITH ARTIFICIAL INTELLIGENCE

Cloud-based shop management system “Shop4D” intelligently runs shops

The aftermarket automotive industry is no stranger to change, as technicians must adapt constantly to new components and technology in new … Read the rest

THE POWER OF CUSTOMER REVIEWS

By
David Rogers
Reviews and social media have started to blend together, as consumers have more avenues to reach a company and reviews become part of the social conversation. Social media is one more channel for you to reach your
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WINNING OVER A TOUGH CUSTOMER

If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the Internet instead

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GETTING RESULTS FROM CUSTOMER RELATIONSHIPS

By David Rogers
The first step in building strong, lasting relationships is by cultivating a team of loyal, caring, committed people.
Early on after I came to work for Terry Keller at Keller Bros., I remember a woman calling in
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CREATING A SUCCESFUL SHOP CULTURE

To a passerby, there’s not much that stands out about Keller Bros. Auto Repair. Actually, it’s difficult to even notice it.

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