Case Studies: 3 Ways to Grow

Grow Fast Average ticket up $300 in 15 days! Check out what a shop owner in Idaho did to their Average Repair Order in their first 15 days on the
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Winning Over A Tough Customer

There’s more to this topic than just winning over tough customers, because the same things we do to help the ­individual tough customers are the things we can do to
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Creating a Successful Shop Culture

Ratchet + Wrench tells the story of Keller Bros. — how one of America’s most efficient shops built a winning culture through systems, processes and numbers. View “Creating a Successful
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Choosing the Right Team

As the manager or shop owner, you are responsible for the success of your team and of the shop. You need authority and respect in order to effectively manage employees.
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